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Ideas on reviews, reputation and running a local business, from the Reputify team.
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Technology
The Hidden Cost of a Missed 1-Star Review
A one-star change in rating moved restaurant revenue 5-9% in a Harvard study. Here's what that means for a single bad review, why replying matters, and how to never miss one.
Apr 17, 2026 · 4 min read · Meher Ziyana
Technology
AI Review Replies: Governance Without the Robotic Tone
AI can draft review responses in seconds — but the wrong default tone can sound hollow, over-promise, or create compliance risk. Here is a practical governance playbook: approvals, tone presets, and when to keep humans in control.
Apr 07, 2026 · 3 min read · Vedhant Karthikeyan
Technology
Review Requests That Don't Feel Spammy: Timing, Channels, and Boundaries
Asking for reviews can lift your Google profile — or train customers to ignore you. Here is how to choose timing, channel, and cadence so requests feel respectful, not desperate.
Apr 02, 2026 · 3 min read · Vihaani Karthik
Technology
Smart Review Alerts Without Notification Fatigue
Ping for every five-star review and your team goes numb. Stay silent on bad reviews and you miss the window. Here is how to design alert rules, channels, and cadence so the right people see the right reviews at the right time.
Mar 23, 2026 · 3 min read · Vivaan Senthil
Technology
Google-First Review Management: What to Automate in 2026
Most customers discover you on Google first. Yet teams still treat reviews as a dozen separate inboxes. Here is a practical framework for what to sync, what to alert on, and what to leave manual.
Mar 05, 2026 · 4 min read · Ahaana Subramaniyam
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