End-customer privacy notice

Template for review requests · Version 1.0 · Last updated: 24 May 2026

Who this is for

If you use Reputify to send review requests by WhatsApp, SMS, or email, you are the data controller for your customers’ contact details. You must inform them how you use their data before you message them.

This page provides sample wording you can adapt. It is not legal advice. Pair it with our Messaging DPA and Terms of Service (Section 7). Download a PDF copy from end-customer privacy notice (PDF) or Reputify Assist → Download guides.

How to use

  1. Replace bracketed placeholders [like this] with your business details.
  2. Publish the notice where customers see it before you collect contact details for review requests.
  3. Honour opt-outs promptly (Reputify maintains your opt-out list; customers can reply STOP on WhatsApp where supported).

Short notice (WhatsApp / SMS)

Use when space is limited:

[Business Name] may contact you by WhatsApp/SMS/email to ask for feedback or a Google review after your visit. We use Reputify to send messages on our behalf. You can opt out anytime: reply STOP or email [your privacy email]. See [link to your privacy page] for details.

Standard notice (website or policy)

Review requests and feedback

When you visit [Business Name] or use our services, we may ask for your feedback or a review on Google.

What we collect: Your name, phone number, and/or email address—only what you give us or we already use to serve you.

Why we use it: To send occasional messages asking you to share an honest review or rating, and to record opt-outs.

Who processes it: We use Reputify (Joyful Designs) as our technology provider. Reputify processes your contact details only on our instructions and does not use your data for its own marketing.

Lawful basis: We contact you based on [consent / legitimate interest — choose what applies and document how you obtained consent].

Your choices:

  • Decline or ignore a review request with no effect on your service
  • Opt out by replying STOP (WhatsApp/SMS), using unsubscribe (email), or contacting [privacy@yourbusiness.com]
  • Exercise access, correction, or deletion rights under applicable law by contacting us

Contact (data controller):
[Business Name] · [Address] · [privacy@yourbusiness.com]

In-store sign (one paragraph)

Review requests — With your permission, [Business Name] may text or WhatsApp you a link to leave a Google review after your visit. We use Reputify to send the message. Say no anytime; reply STOP to opt out. Questions: [phone or email].

Before your first campaign

  • Placeholder text replaced with your business name and contact
  • Notice published (web, policy, or in-store)
  • You only message real customers after a genuine visit or service
  • Opt-out process tested (STOP / unsubscribe / manual list)
  • Team knows not to upload purchased or scraped contact lists

Contact

Questions about Reputify’s role as processor: support@reputify.app
PDF download: End-customer privacy notice template (PDF)