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Case Studies

Ideas on reviews, reputation and running a local business, from the Reputify team.

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Case Study: How a 12-Location Retail Brand Stopped Missing Bad Reviews

A regional retail chain with a dozen stores thought it had review coverage — until a viral 1-star sat unanswered for a week. This composite case study walks through what changed when they moved from inbox forwards to alert rules and WhatsApp routing.

Apr 09, 2026 · 3 min read · Zayan Manikandan

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